Elements describe the essential outcomes.

Performance criteria describe what needs to be done to demonstrate achievement of the element.

1. Gather, convey and receive information.

1.1 Gather, receive and respond to verbal and written instructions with appropriate actions.

1.2 Convey instructions accurately.

1.3 Receive, interpret and confirm conveyed information.

1.4 Use questions to gain additional information and to clarify understanding, using appropriate communication transfer techniques.

1.5 Respond to work signage and other work health and safety (WHS) requirements with appropriate actions.

2. Use routine face-to-face communication.

2.1 Receive and respond to routine instructions and messages.

2.2 Follow workplace procedures for workplace requirements in communication with others.

2.3 Access and interpret information from a range of sources using a variety of communication modes.

2.4 Select and sequence information appropriately.

2.5 Complete verbal and written reporting.

3. Use visual communication.

3.1 Use visual communication that follows accepted industry practice or social conventions.

3.2 Obtain, confirm and acknowledge attention of communicating parties.

3.3 Clarify and confirm the intention of the visual communication at each step.

3.4 Question or visually cancel visual communication that is unclear or ambiguous.

3.5 Follow up instances of unclear visual communication to avoid repeated problems.

4. Participate in simple meeting processes.

4.1 Identify and follow meeting processes.

4.2 Seek responses and provide them to others in the meeting group.

4.3 Provide constructive contributions.

4.4 Identify and record meeting goals and outcomes.